Sephora Customer Experience and Store Services Manager

Montreal • Canada

Wednesday, April 30, 2025

Sephora, a leading beauty retailer and part of the LVMH group, is renowned for its innovative approach to beauty and exceptional customer service. With a strong presence in Canada, Sephora is committed to fostering an inclusive and diverse workplace that reflects the communities it serves. The brand is dedicated to setting trends and providing unparalleled beauty experiences to its clientele.

1. Oversee all aspects of the in-store customer experience, services, workshops, and events.
2. Develop and mentor teams in makeup, skincare, haircare, fragrance, and beauty advisory.
3. Conduct training sessions for new hires and existing beauty advisors.
4. Address customer feedback and resolve issues using Sephora's feedback tools.
5. Lead recruitment processes and manage hiring needs for the store.
6. Ensure alignment with store objectives, business opportunities, and trends.
7. Promote Sephora's values, including customer service passion, innovation, and teamwork.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Exceptional leadership and influence skills.
3. Proven ability to build and lead high-performing teams.
4. Willingness to work during peak hours, including evenings, weekends, and holidays.

1. Leadership and team-building
2. Customer service excellence
3. Recruitment and talent management
4. Training and development
5. Problem-solving and conflict resolution

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Enjoy industry-leading training, exclusive brand events, product discounts, and free products.

Sephora Canada is committed to creating an inclusive and diverse environment where every team member can thrive. The company values equality and offers opportunities for career advancement, fostering a workplace that celebrates diversity and encourages personal and professional growth.