Sephora CRM Project Assistant

Neuilly-sur-Seine • France

Monday, March 24, 2025

Sephora, a prestigious brand within the LVMH conglomerate, is a leader in the selective distribution of luxury beauty products. With a global presence spanning 35 markets and over 3,000 stores, Sephora is renowned for its innovative approach and commitment to reimagining the future of beauty. As an employer, Sephora fosters an environment where creativity is encouraged, diversity is celebrated, and employees are empowered to reach their full potential.

1. Manage the operational aspects of the CRM brand animation plan, including email, SMS, push notifications, mailing, and magazine.
2. Construct and oversee the CRM plan and timeline.
3. Gather information and draft briefs for creative agencies.
4. Coordinate internally with legal, offer, logistics, and European teams, and externally with agencies and routers.
5. Target and validate BAT.
6. Optimize communications through Test & Learn and A/B testing methodologies.
7. Conduct competitive analysis and propose insights.
8. Monitor and analyze KPIs, including weekly CRM reports, traffic, and performance slides.
9. Support transversal CRM projects to enhance customer database performance through CRM analysis and offers.
10. Monitor overall customer satisfaction.
11. Assist with store tools such as cash registers.

1. Currently enrolled in a Business or Communication School, or equivalent, at Bac +4/5 level.

1. High level of rigor and organizational skills.
2. Excellent interpersonal and communication skills.
3. Dynamic, proactive, and curious mindset.
4. Strong writing and creative abilities.

No specific experience required, but familiarity with CRM and project management is advantageous.

Currently pursuing a degree at Bac +4/5 level in Business or Communication.

Employees at Sephora benefit from personalized career development plans, continuous learning opportunities, and the chance to work with talented teams in a dynamic environment.

Sephora prides itself on its inclusive and innovative culture, where diversity is celebrated, and creativity is encouraged. As part of the LVMH family, Sephora is committed to redefining the future of beauty through a collaborative and empowering workplace.