Sephora CRM Project Assistant

Neuilly-sur-Seine • France

Monday, March 24, 2025

Sephora, a distinguished member of the LVMH group, stands as a leader in the selective distribution of prestige beauty products. With a global presence spanning 34 markets and over 3,000 stores, Sephora is renowned for its innovative spirit and commitment to empowering its teams to excel and inspire. As part of the LVMH family, Sephora offers a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Manage the operational execution of the CRM commercial animation plan, including email, SMS, and push notifications.
2. Construct and oversee the CRM plan and retro-planning.
3. Collect information and draft briefs for creative projects.
4. Coordinate with internal teams (legal, offer, e-store, Europe) and external partners (agencies, routers).
5. Conduct targeting and BAT validation.
6. Optimize communications through A/B testing within a Test & Learn framework.
7. Monitor and analyze CRM and traffic KPIs with weekly reporting.
8. Support transversal CRM projects and conduct competitive analysis.
9. Organize events for top clients, including communication plans and contests.
10. Coordinate internally (press relations, stores, supply, operations) and externally (service providers, brands).
11. Organize Gold Days and Evenings for top clients, including operational management of gift bags.
12. Implement communication plans (print, email, SMS, push) and conduct post-event analysis.

1. Enrollment in a Business or Communication School, or equivalent, at Bac +4/5 level.
2. Preferred alternation rhythm: 4 days in company, 1 day in school.

1. Strong organizational and meticulous attention to detail.
2. Excellent interpersonal and communication abilities.
3. Dynamic, proactive, and curious mindset.
4. Strong writing and creative skills.

No specific experience required, but familiarity with CRM processes is advantageous.

Business or Communication School, Bac +4/5 level.

Sephora offers a collaborative environment with talented teams, personalized career development plans, and continuous learning opportunities.

Sephora fosters a culture of creativity and inclusivity, encouraging employees to express their individuality and innovate. As part of the LVMH group, Sephora is committed to equal opportunity and celebrates diversity in all its forms.