Sephora CRM Operations Assistant

Neuilly-sur-Seine • France

Friday, April 4, 2025

Sephora, a prestigious brand under the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As a global leader in the selective distribution of beauty products, Sephora is committed to inspiring its clients and empowering its teams. The company fosters an environment where diversity is celebrated, and individuals are encouraged to become the best versions of themselves. With a strong focus on democratizing beauty, Sephora Collection, a key brand within Sephora, employs over 200 dedicated professionals who drive its growth and development through ambitious and dynamic initiatives.

1. Support the execution of multichannel CRM marketing campaigns using Adobe Campaign, aligning with country strategies.
2. Configure local and promotional campaigns and assist other Campaign Managers with ad-hoc campaigns.
3. Prepare campaign reports, analyze performance, and recommend improvements to enhance ROI.
4. Consolidate and analyze EME region campaign results, providing insights and recommendations to CRM managers.
5. Provide operational support to assigned countries, including campaign performance analysis and monthly email performance tracking.
6. Conduct and present results of AB tests, identifying trends and making recommendations.
7. Maintain CRM market intelligence by benchmarking and sharing actionable insights with CRM teams.

1. Bachelor's or Master's degree in Marketing or Digital Marketing (Bac+4/+5).

1. Proficiency in oral communication and Microsoft Office suite.
2. Strong analytical skills and organizational abilities.
3. Fluency in English.
4. Affinity for numbers and customer loyalty strategies.
5. Knowledge of Adobe Campaign or similar campaign management tools is advantageous.

No specific experience required, but familiarity with CRM operations and campaign management tools is beneficial.

Bachelor's or Master's degree in Marketing or Digital Marketing (Bac+4/+5).

Sephora offers a collaborative environment with talented teams, personalized career development plans, and a commitment to continuous learning. Employees benefit from being part of a global community within the LVMH group, with opportunities for creativity and personal growth.

Sephora prides itself on being an inclusive workplace that values diversity and equality. As part of the LVMH family, Sephora fosters a disruptive and creative spirit, encouraging employees to express themselves and contribute to the brand's global impact. The company is dedicated to providing equal opportunities and nurturing an environment where everyone can thrive.