Sephora CRM Intern

Milan • Italy

Friday, March 7, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. Sephora is committed to fostering an inclusive environment where diversity is celebrated, and employees are empowered to reach their full potential. Known for its innovative approach to beauty retail, Sephora offers a dynamic workplace that encourages creativity and professional growth.

1. Monitor and analyze lifecycle campaign performance through detailed reporting.
2. Conduct monthly checks on automated CRM processes to ensure smooth operation.
3. Generate and manage unique promotional codes for customer initiatives.
4. Contribute to the revamp and optimization of customer communications.
5. Prepare and analyze weekly recruitment reports to track performance.
6. Assist in implementing targeted actions to drive customer acquisition.
7. Support the development and enhancement of recruitment communication strategies.
8. Provide support to stores in managing the MyClient application.
9. Prepare monthly reports to assess program effectiveness.
10. Oversee promotional campaigns and initiatives for loyalty members.
11. Track and manage gift card stock and performance.
12. Ensure timely and accurate upload of weekly communications on the company intranet.
13. Assist in processing monthly cost orders and budget tracking.
14. Contribute to the creation of the monthly CRM Dashboard, offering insights into customer behavior and trends.
15. Provide logistical support for CRM-related events.

1. Bachelor’s degree in Marketing, Business Administration, or a related field.

1. Customer/client focus
2. Analytical skills
3. Problem solving
4. Proactivity and entrepreneurial spirit
5. Relational attitude for internal and external stakeholders
6. English fluency

No prior experience required, but a strong interest in CRM and marketing is preferred.

Bachelor’s degree in Marketing, Business Administration, or a related field.

Competitive tailored welfare offers, free beauty product gifts, and access to discounts on Sephora and LVMH products. Modern offices with break/relax areas, smart working options, and flexible hours.

Sephora prides itself on a culture of empowerment, learning, and growth. The company embraces authenticity and diversity, fostering a community where differences are celebrated. Employees are encouraged to innovate and lead, with access to tools and opportunities for personal and professional development. The work environment is dynamic and fast-paced, with a strong focus on work-life balance and meaningful rewards.