Sephora CRM Data & Insights Manager

Dubai • UAE

Thursday, February 27, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its dedication to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive environment where creativity and collaboration are at the forefront. The company is committed to fostering talent and providing opportunities for professional growth within the expansive LVMH network.

1. Oversee Beauty Pass data, insight, and analytics efforts to drive impactful decision-making.
2. Ensure seamless and real-time access to data and generate actionable reports.
3. Identify data requirements and transform raw data into compelling insights.
4. Manage loyalty program KPIs, create forecasts, and reconcile monthly data.
5. Monitor key loyalty program health metrics to identify trends and risks.
6. Leverage data to optimize program performance and enhance customer retention.
7. Present findings to stakeholders to inform strategic decisions.
8. Manage incoming data requests and support loyalty-related data needs.
9. Lead discussions on insight and reporting needs for campaigns and launches.
10. Set up a prioritization framework to handle competing demands.
11. Oversee delivery of reports focusing on loyalty metrics in-store and online.
12. Maintain user-friendly reports and dashboards for organizational access.
13. Manage relationships with business teams to understand and meet data needs.
14. Coordinate with Global and Central tech teams for data platform access.

1. Bachelor's degree in Analytics, Computer Science, or equivalent.

1. 5+ years of experience in data analysis and insight generation.
2. Proven ability to leverage data for impactful business decisions.
3. Experience in the retail industry with multiple brands and complex data segments.
4. Proficiency in Power BI and other data analysis tools.
5. Strong project management skills with the ability to handle multiple requests.
6. Excellent communication skills, both oral and written.
7. Ability to work collaboratively in teams.

5+ years of relevant experience in data analysis, preferably within the retail industry.

Bachelor's degree in Analytics, Computer Science, or equivalent.

Sephora offers a comprehensive benefits package, including opportunities for career advancement, professional development, and access to the extensive LVMH network.

Sephora is characterized by its vibrant, fast-paced, and dynamic work environment. The company values creativity, collaboration, and innovation, fostering a culture where employees are encouraged to express their authentic selves and contribute to the brand's success. Embracing the Sephora DNA and Employee Value Proposition, the workplace is inclusive and supportive, offering a platform for personal and professional growth.