Sephora CRM Campaign Manager

Neuilly-sur-Seine • France

Friday, January 17, 2025

Sephora, a leader in the beauty retail industry and a part of the prestigious LVMH group, offers an inspiring environment where creativity and innovation are celebrated. With a global presence in 34 markets and over 3,000 stores, Sephora is committed to empowering its teams and providing exceptional customer experiences.

1. Develop and implement CRM plans for a group of countries within the EME region.
2. Oversee multi-channel campaign execution using Adobe Campaign V7, including workflow creation, targeting, routing, and follow-up.
3. Analyze CRM campaign performance and provide recommendations to enhance effectiveness and profitability.
4. Support and guide CRM campaign specialists in campaign setup and performance analysis.
5. Identify and share best practices to optimize CRM activities and improve customer experience.
6. Lead content personalization projects and collaborate with tech and product teams.
7. Manage reporting and performance tracking projects in collaboration with the Data team.

1. Degree in Marketing, Computer Science, or Statistics.
2. Minimum of 5 years of experience in campaign management on large databases, preferably in the retail sector.
3. Proficiency in Adobe Campaign, especially in targeting and routing.
4. Strong analytical skills with a business and result-oriented mindset.
5. Proven experience in team management.
6. Excellent command of English, both oral and written.

1. Expertise in CRM and direct marketing strategies.
2. Strong leadership and team management abilities.
3. Advanced analytical and problem-solving skills.
4. Proficiency in Adobe Campaign and data analysis tools.
5. Excellent communication and presentation skills.

At least 5 years in campaign management, ideally within the retail sector, with a focus on large databases and CRM strategies.

Degree in Marketing, Computer Science, or Statistics.

Sephora offers a dynamic work environment with opportunities for personal and professional growth, access to training and development programs, and a culture that values creativity and diversity.

Sephora fosters a culture of inclusivity and innovation, encouraging employees to express their creativity and develop their skills. As part of the LVMH family, Sephora values diversity and is committed to providing equal opportunities for all employees.