Sephora CRM & Reporting Project Manager

Neuilly-sur-Seine • France

Tuesday, March 25, 2025

Sephora, a distinguished brand within the LVMH conglomerate, is renowned for its commitment to democratizing beauty through an innovative and responsible approach. With a global presence, Sephora inspires its customers and empowers its teams to achieve their best selves. The brand fosters an environment where diversity is celebrated, and individuals are valued, contributing to its mission of transforming the world's perception of beauty.

1. Lead the development and enhancement of a Power BI tool dedicated to CRM.
2. Collaborate closely with IT teams for data integration and structuring.
3. Ensure data coherence and reliability in conjunction with Finance.
4. Propose and design dynamic, automated dashboards for clear visualization of key indicators.
5. Analyze CRM data to identify trends and improvement opportunities.
6. Define and monitor key KPIs on a monthly basis.
7. Guarantee data quality and regular updates in collaboration with IT and Finance teams.
8. Develop and implement a synthetic, relevant, and automated monthly report for top management.
9. Synthesize results and formulate recommendations based on data insights.

1. Minimum of 2 years in CRM, project management, and data analysis.

1. Proficiency in Power BI and Excel.
2. Experience in project management and multi-stakeholder coordination (external agency, IT, Finance).
3. Strong numerical and data sensitivity with the ability to structure and analyze large data volumes.
4. Experience in the Distribution sector.
5. Rigor and reliability.
6. Autonomy and proactivity, with the ability to advance complex projects with varied stakeholders.
7. Excellent analytical and synthesis skills.
8. Strong interpersonal skills for interacting with diverse stakeholders.

A minimum of 2 years in CRM, project management, and data analysis is required.

Employees will benefit from working with talented teams, personalized career development plans, and a culture that encourages creativity and growth. Sephora is committed to equal opportunity and fostering an inclusive environment.

Sephora, as a leader in the selective distribution of prestige beauty products within the LVMH family, boasts a global impact. With a community of 52,000 passionate employees across 34 markets and over 3,000 stores, Sephora encourages creativity and personal growth. The company prides itself on being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all.