Sephora CRM and Events Trainee

Dubai • UAE

Saturday, March 22, 2025

Sephora, a leading brand in the luxury beauty retail sector, is renowned for its innovative approach to cosmetics and skincare. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora benefits from a rich heritage of luxury and excellence. The brand is committed to fostering a dynamic and inclusive work environment, offering employees opportunities to grow and thrive in a vibrant industry.

1. Support the creation of member communication plans for loyalty events, focusing on email and SMS messaging.
2. Assist in briefing and executing secondary communication channels including social media, push messages, and outbound calls.
3. Develop detailed SMS and email plans per event, including segmentation, storytelling, and deployment timelines.
4. Design and execute email and SMS campaigns ensuring alignment with brand guidelines and event themes.
5. Utilize Adobe platform for campaign execution, ensuring accuracy and timely delivery.
6. Maintain all event communications on the Campaign Calendar.
7. Analyze event performance using Adobe Campaign Manager and Power BI, focusing on open and click rates.
8. Compile comprehensive event reports, emphasizing communication results and insights.
9. Collaborate with internal stakeholders to execute event communications, including Social Media and Call Centre teams.
10. Monitor competitor event communications and share best practices.

1. Bachelor’s degree in marketing, communications, CRM, or a related field.

1. Passion for CRM with a focus on email and SMS marketing.
2. Analytical mindset with a strong attention to detail.
3. Proficiency in data analysis and segmentation.
4. Excellent communication skills, both oral and written.
5. Ability to work collaboratively in teams.
6. Strong organizational skills and multitasking ability.
7. Proficiency in Excel.
8. Fluency in Arabic is a strong advantage.

No specific experience required, but a passion for CRM and marketing is essential.

Bachelor’s degree in marketing, communications, CRM, or similar.

The position offers a comprehensive benefits package, including opportunities for professional development and career growth within the Sephora brand and the larger LVMH group.

Sephora is dedicated to cultivating a culture of creativity, inclusivity, and innovation. Employees are encouraged to embody the brand's spirit of excellence and to contribute to a collaborative and dynamic work environment.