Sephora Client Services and Experience Manager

Sephora Canada is a leading beauty retailer known for its innovation, trendsetting, and exceptional customer experience. It is a beloved beauty community in Canada, focusing on diversity, inclusivity, and the spirit of its employees.

1. Manage all aspects of the sales experience and services, classes, and events in a specific store location.
2. Develop and lead Beauty Advisors and Paid Services Beauty Advisor teams in Makeup, Skincare, Haircare, and Fragrance departments.
3. Execute training for new and existing Beauty Advisors.
4. Ensure timely response to client feedback and act as the Client Experience Lead.
5. Communicate team hiring needs and participate in the hiring process.
6. Understand store goals and align Beauty Advisors with these objectives.
7. Demonstrate Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
2. Exceptional leadership and influential skills.
3. Proven ability to lead and build top-performing teams.
4. Ability to attract and develop talented store leaders.

1. Leadership
2. Influence
3. Team building
4. Client service

Two to four years in a similar role at a similar volume store or equivalent internal experience.

Surrounded by top talent in the industry.Discounts, gratis, and exclusive brand events.Investment in training for personalized career development.

Sephora Canada is committed to equal opportunity, inclusivity, and diversity, creating an environment where every person can belong, grow, and build a beautiful career. The company values work-life balance, respect for all, and teamwork.