Sephora Client Experience Team Leader

Pointe-Claire • Canada

Friday, May 16, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive environment where creativity and diversity are celebrated. The company is dedicated to providing exceptional customer experiences and fostering professional growth among its employees.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure team training on customer interaction technologies.
4. Support in-store event organization to meet objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching.
6. Deliver timely feedback to team members for improvement and conduct regular check-ins.
7. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners clearly and concisely.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests heavily in training to develop personalized career plans, helping employees achieve their professional goals.

Sephora fosters a vibrant and inclusive workplace culture, surrounded by some of the most talented individuals in the industry. The company values innovation, collaboration, and continuous learning, creating an environment where employees can thrive and take pride in their work.