Sephora Client Experience Team Lead

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. Part of the LVMH group, the brand emphasizes experiential retail, product expertise and innovation in customer engagement across its stores and digital platforms.

1. Supervise all activities within assigned Sephora sales-floor 'world(s)' (e.g., beauty, skincare, fragrance, hair), ensuring consistent execution of the Sephora sales model.
2. Coach and develop sales-floor team members to deliver exceptional customer service and meet or exceed store sales targets.
3. Monitor and respond promptly to customer feedback related to the assigned world, ensuring resolution and follow-up where required.
4. Ensure team proficiency with client-facing technologies and tools; coordinate training to embed new interaction platforms and digital solutions.
5. Support the planning and execution of in-store events to drive engagement, traffic and sales objectives.
6. Conduct regular performance reviews and one-on-one check-ins with direct reports; address performance issues and implement development plans.
7. Demonstrate strong commercial acumen by identifying revenue opportunities and contributing to local merchandising and staffing decisions.

1. Minimum three years of retail leadership experience in a comparable high-volume store or equivalent internal experience.
2. Proven ability to recruit, develop and retain retail talent and to build high-performing teams.
3. Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
4. Experience in beauty, cosmetics or luxury retail is strongly preferred.
5. Comfortable working a flexible schedule including weekends and supporting in-store events.

1. Sales floor leadership
2. Customer experience management
3. Performance coaching and feedback delivery
4. Event coordination and execution
5. Training on client interaction technologies
6. Strong verbal and written communication
7. Commercial analysis of sales KPIs

Minimum three years of frontline retail supervisory or team-lead experience in a comparable high-volume environment, preferably within beauty, cosmetics or luxury retail. Demonstrated track record of building teams, driving sales and delivering outstanding customer service.

High school diploma or equivalent required; post-secondary education in business, retail management, cosmetology or a related field is an asset.

Comprehensive health and wellness benefits (subject to eligibility); reasonable accommodation for candidates with disabilities or medical needs.

Sephora fosters an energetic, customer-centric retail culture that prioritizes product expertise, creativity and continuous learning. As part of the LVMH family, the environment blends entrepreneurial drive with professional development and a focus on diversity and inclusion.