Sephora Client Experience Manager

Sephora, a leading beauty retailer, is part of the prestigious LVMH group, a global leader in luxury goods. Sephora is renowned for its commitment to diversity, inclusivity, and innovation in the beauty industry. As an employer, Sephora fosters an environment where employees are empowered to unlock their potential and make a difference every day.

1. Oversee the success of the sales floor, known as the 'Stage', by coaching and developing a team of Stage Experience Leads and Beauty Advisors.
2. Execute training for all new and existing Beauty Advisors, including orientation and selling model training sessions.
3. Respond promptly to client feedback, addressing issues and comments from various feedback tools and direct interactions.
4. Manage all in-store events with the Beauty Services team, ensuring they are planned and staffed appropriately.
5. Assist the Operations team in maintaining merchandising concepts and sales floor visuals in line with company standards.
6. Ensure effective engagement with store brands and provide feedback on brand training effectiveness.

1. Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
2. Proven track record of motivating and coaching a team to achieve company expectations and goals.
3. Strong managerial courage to handle difficult conversations and maintain composure.
4. Ability to create high-performing teams and identify in-store talent for development.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels.
3. Proficiency in Windows, Word, and Excel.
4. Strong organizational and multitasking abilities.

2-4 years of management experience in beauty, retail, or customer service industries.

Sephora offers competitive market rates, product discounts, gratis, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and job opportunities.

Sephora is committed to creating an inclusive, diverse, and representative environment where every employee can belong, grow, and build a beautiful career. The company values transparency, efficiency, and equal opportunity for employment and advancement.