Sephora Client Experience Manager

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a dynamic and inclusive work environment that celebrates diversity and empowers employees to unlock their potential.

1. Oversee the success of the sales floor, referred to as the 'Stage', by coaching and developing a team of Stage Experience Leads and Beauty Advisors.
2. Directly influence store performance by training the team to utilize Sephora’s selling model and inspiring them to exceed company goals.
3. Execute training for all new and existing Beauty Advisors, facilitating orientation and selling model training sessions.
4. Respond promptly to client feedback, addressing issues and comments from Sephora’s client feedback tool, service hotline, or direct interactions.
5. Manage all in-store events with the Beauty Services team, ensuring events are planned and staffed to maximize client learning and sales opportunities.
6. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
7. Ensure all beauty advisors engage properly with store brands and provide feedback on brand training effectiveness.

1. Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience.
2. Proven track record of motivating and coaching a team to achieve company expectations and goals.
3. Strong managerial courage and ability to maintain composure during challenging situations.
4. Proven ability to create high-performing teams and identify in-store talent for development.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels.
3. Proficiency in Windows, Word, and Excel.

2-4 years of management experience in beauty, retail, or customer service industries.

Competitive market rates with a compensation range of $54,800-$68,500.

Access to Sephora's extended health and life insurance benefits, customizable coverage options, paid time off, product discounts, gratis, exclusive brand events, and LVMH programs.

Sephora fosters an inclusive and diverse workplace culture, emphasizing equal opportunity for employment and advancement. The company is committed to creating an environment where every person can belong, grow, and build a beautiful career.