Sephora Client Experience Manager

Sudbury • Canada

Tuesday, June 17, 2025

Sephora, a leading name in the beauty industry, is part of the Selective Distribution division and is renowned for its commitment to diversity, inclusivity, and empowerment. As a subsidiary of the luxury conglomerate LVMH, Sephora offers unparalleled opportunities for career growth and professional development within a dynamic and innovative environment. The brand is dedicated to fostering a workplace where employees feel valued and empowered, contributing to a culture of excellence and creativity.

1. Oversee all aspects of client experience and services within the store, including classes and events.
2. Manage daily operations at the Beauty, Skin, and Fragrance Studio, ensuring coordinators are well-trained.
3. Ensure beauty advisors are leveraging technology innovations to enhance client experiences.
4. Manage the online reservation system for services, ensuring efficient client check-in and adequate staffing.
5. Execute training programs for new hires and existing team members, including orientation and selling model sessions.
6. Support visual merchandising efforts, maintaining company standards for sales floor visuals and organization.
7. Facilitate vendor management by ensuring effective engagement and training from brand representatives.

1. Two to four years of experience in a similar role or equivalent internal experience.
2. Proven ability to create and develop high-performing teams.
3. Excellent verbal and written communication skills.

1. Leadership and team development
2. Client service excellence
3. Operational management
4. Training and development
5. Visual merchandising
6. Vendor management

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and comprehensive training programs to support career advancement.

Sephora is committed to fostering an inclusive, diverse, and representative workplace where every individual can belong, grow, and build a beautiful career. The company values transparency, efficiency, and equal opportunity for all employees, creating an environment that celebrates diversity and empowers individuals.