Sephora Client Experience Manager

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to diversity, inclusivity, and excellence. As an employer, Sephora offers a dynamic environment where employees are encouraged to unlock their potential and make a significant impact every day. The company is dedicated to fostering a culture of belonging and empowerment, providing opportunities for career growth and development within the broader LVMH family.

1. Oversee the success of the sales floor, referred to as the 'Stage', focusing on coaching and development.
2. Lead a team of Stage Experience Leads and Beauty Advisors to enhance store performance.
3. Train team members to effectively utilize Sephora’s selling model and inspire them to exceed company goals.
4. Execute training for all new and existing Beauty Advisors, including orientation and selling model sessions.
5. Respond promptly to client feedback and address issues from various feedback tools.
6. Manage in-store events with the Beauty Services team to maximize client learning and sales opportunities.
7. Assist the Operations team with visual merchandising to ensure alignment with company standards.
8. Ensure proper engagement with store brands and provide feedback on brand training effectiveness.

1. Minimum of 2-4 years of management experience in beauty, retail, or customer service industries, or equivalent internal experience.
2. Proven track record of motivating and coaching a team to achieve company expectations and goals.
3. Strong managerial courage and ability to maintain composure during challenging situations.
4. Ability to create high-performing teams and identify in-store talent for development.
5. Excellent verbal and written communication skills with the ability to influence business partners.

1. Metrics-driven approach to management.
2. Proficiency in Windows, Word, and Excel.
3. Strong leadership and team-building skills.
4. Effective communication and interpersonal skills.
5. Ability to manage multiple priorities in a fast-paced environment.

2-4 years of management experience in beauty, retail, or customer service industries, or equivalent internal experience.

Sephora offers competitive market rates, product discounts, gratis, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and job opportunities.

Sephora is committed to creating an inclusive, diverse, and representative environment where every individual can belong, grow, and build a beautiful career. The company values equal opportunity for employment and advancement, fostering a workplace where diversity is celebrated and every person is empowered to reach their potential.