Sephora Client Experience & Beauty Services Manager

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to diversity, inclusivity, and empowerment. Sephora offers a dynamic work environment where employees are encouraged to unlock their potential and contribute to a vibrant community.

1. Lead and manage the sales floor and Beauty, Skincare, and Fragrance Studio teams to ensure exceptional client service.
2. Conduct training and development sessions for Beauty Advisors, including new hires and existing team members.
3. Oversee the development and certification processes to enhance artistry skills.
4. Manage the Services online reservation system and ensure efficient client flow and check-in processes.
5. Assist in visual merchandising to align with company standards and maintain an organized sales floor.
6. Engage with store brands and ensure effective training and coaching by brand representatives.

1. Minimum of 2-4 years of management experience in beauty, retail, or customer service industries.
2. Proven track record of coaching teams to meet company expectations.
3. Entrepreneurial mindset with experience in generating business or executing community events.
4. Strong managerial courage and composure in challenging situations.
5. Excellent time management skills.

1. Leadership and team management
2. Training and development
3. Client engagement
4. Visual merchandising
5. Vendor management
6. Time management

2-4 years of management experience in beauty, retail, or customer service industries.

Compensation ranges between CAD$54,800 - CAD$68,500, depending on qualifications and experience.

Access to extended health and life insurance benefits, product discounts, paid time off, and training opportunities.

Sephora fosters an inclusive and diverse workplace culture where employees are encouraged to grow and build a beautiful career. The company is committed to equal opportunity and values the unique contributions of each team member.