Sephora Client Experience & Beauty Services Manager

Red Deer • Canada

Monday, August 25, 2025

Sephora, a renowned leader in the beauty retail industry, is part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate, known for its commitment to luxury and innovation. As an employer, Sephora is dedicated to fostering an inclusive and empowering environment, valuing diversity and individuality while encouraging professional growth and creativity.

1. Lead and manage the sales floor and Beauty, Skincare, and Fragrance Studio teams, ensuring exceptional client service.
2. Conduct training sessions for Beauty Advisors, including new hires and existing team members, to enhance their artistry skills and product knowledge.
3. Oversee the development and certification processes for team members, fostering opportunities for professional growth.
4. Manage the Services online reservation system, ensuring efficient scheduling and staffing to maintain smooth client flow.
5. Collaborate with the Operations team to ensure visual merchandising aligns with company standards and execute timely updates.
6. Engage with store brands and ensure effective training and coaching of Beauty Advisors by brand representatives.

1. Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry.
2. Proven track record of coaching teams to meet company expectations.
3. Entrepreneurial mindset with experience in generating business or executing community-focused events.
4. Strong managerial courage and ability to maintain composure in challenging situations.
5. Excellent time management skills.

1. Leadership and team management
2. Training and development
3. Client engagement and service excellence
4. Visual merchandising
5. Vendor management
6. Time management

2-4 years of management experience in beauty, retail, or customer service industries.

Sephora offers competitive market rates, product discounts, gratis, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and career opportunities.

Sephora is committed to inclusivity, diversity, and creating an environment where every individual can thrive. The company values creativity, innovation, and professional growth, encouraging employees to unlock their potential and make a difference.