Sephora Client Experience & Beauty Services Manager

Calgary • Canada

Friday, September 5, 2025

Sephora, a distinguished brand within the LVMH conglomerate, is renowned for its commitment to beauty, diversity, and inclusivity. As a leader in the luxury beauty retail sector, Sephora offers a dynamic environment where employees are empowered to innovate and excel. The brand is dedicated to fostering a culture of belonging and growth, ensuring that every team member can contribute to and thrive in a vibrant community.

1. Lead and manage the sales floor and Beauty, Skincare, and Fragrance Studio teams, including the Paid Services Beauty Advisor team.
2. Conduct training and development sessions for Beauty Advisors, including new hires and existing team members.
3. Innovate and execute in-store events and classes to drive client engagement.
4. Manage the Services online reservation system and ensure efficient client flow and check-in processes.
5. Assist with visual merchandising to align with company standards and maintain a clean, organized sales floor.
6. Engage with store brands and ensure effective training and coaching by brand representatives.

1. Minimum of 2-4 years of management experience in beauty, retail, or customer service industry.
2. Proven track record of coaching teams to meet company expectations.
3. Entrepreneurial spirit with experience in generating business or executing community events.
4. Strong managerial courage and composure for handling challenging conversations.
5. Excellent time management skills.

1. Leadership and team management
2. Training and development
3. Client engagement and event execution
4. Visual merchandising
5. Vendor management

2-4 years of management experience in beauty, retail, or customer service.

Sephora offers competitive compensation, product discounts, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and internal mobility opportunities.

Sephora is dedicated to creating an inclusive and diverse workplace where every individual can belong, grow, and build a rewarding career. The company values transparency, equal opportunity, and the empowerment of its employees to achieve their career aspirations.