Sephora Cashier

São Paulo • Brazil

Monday, February 24, 2025

Sephora, a leading beauty retailer and part of the LVMH group, is renowned for its innovative approach to beauty and its commitment to diversity and inclusion. With a presence in 35 markets and over 3,000 stores worldwide, Sephora empowers its teams to inspire customers and redefine the future of beauty.

1. Adhere to all customer service policies and standards according to Sephora procedures.
2. Greet and assist all customers with enthusiasm, following Sephora's service protocols.
3. Acknowledge and respect the contributions of colleagues.
4. Contribute to a pleasant and organized work environment.
5. Accurately and efficiently complete transactions, including gift wrapping.
6. Handle returns and exchanges positively.
7. Engage customers in appropriate conversation during transactions.
8. Provide basic store and product information to customers as needed.
9. Encourage customer participation in satisfaction surveys.
10. Participate as a productive and motivated member of the store team.
11. Follow LVMH's code of ethics and conduct.
12. Maintain awareness of Sephora's product display concepts.
13. Ensure cleanliness and organization in the cash register area.
14. Assist in maintaining backstage standards, including stockrooms and staff areas.
15. Execute and comply with all Sephora policies and procedures.
16. Strive for excellence in assigned areas of responsibility.
17. Participate in supply control (packaging, bags, gifts, labels, etc.).
18. Complete all necessary tasks quickly and accurately.
19. Contribute to maintaining store safety standards.
20. Communicate area needs to the Supervisor.
21. Ensure compliance with sample policies and procedures.
22. Stay informed about special events and merchandise promotions.
23. Assist in reducing company expenses without compromising service and standards.
24. Perform daily cashier and operational functions, including returns/exchanges, supply needs communication, price adjustments, cash register opening and closing procedures, and employee transactions.
25. Complete all My Sephora Learning training.
26. Seek additional training as needed.
27. Assist in training new cashiers.

1. Previous cashier experience is desirable.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.
3. Experience with cash handling is desirable.
4. Basic computer skills are desirable.

Previous experience as a cashier is desirable but not mandatory.

High school diploma or equivalent.

Sephora offers a dynamic work environment with opportunities for personal and professional growth, supported by personalized career development plans. Employees are surrounded by talented leaders and teams, fostering a culture of innovation and creativity.

Sephora's workplace culture is characterized by its commitment to innovation and inclusivity. As part of the LVMH family, Sephora encourages creativity and personal growth, celebrating diversity and fostering an environment where employees can be themselves. The company is dedicated to reimagining the future of beauty and provides equal opportunities for all employees.