Sephora Assistant Store Manager

Sephora, a leading global beauty retailer, is part of the prestigious Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. With a strong presence in Australia and New Zealand, Sephora operates approximately 35 stores and a growing online platform, with plans for continuous expansion. The company offers diverse opportunities for career growth, both in-store and at its head office located in Sydney CBD.

1. Support the Store Manager in leading the team to deliver exceptional client experiences in a dynamic retail environment.
2. Utilize data to inform operational decisions and develop strategies for business growth and sales conversion.
3. Drive a selling culture within the team to meet KPIs and promote Sephora's values.
4. Enhance team performance and develop internal talent through continuous improvement initiatives.
5. Ensure first-class customer service is delivered consistently in a fast-paced setting.
6. Manage store profitability by monitoring shrinkage, sales conversion, and forecasting sales.
7. Oversee operational incentives, brand events, training, and visual merchandising to maintain store standards.
8. Foster a positive store culture through feedback, career development, and recognition.
9. Monitor KPIs and assist in developing store talent to achieve Sephora's vision.

1. 2-3+ years' experience in retail/store line management.
2. Previous retail management experience at a big box retailer or multi-site experience.

1. Strong organizational, analytical, and business management skills.
2. Hands-on leadership with a passion for client service and experiential retail.
3. Ability to attract, identify, and inspire talented employees.
4. Strong emotional intelligence and communication skills.
5. Flexibility to work weekends, before/after store hours, and evenings.

Minimum 3 years of experience in retail/store line management, preferably with big box or multi-site experience.

Sephora offers opportunities for personal development, gifted products, store discounts up to 45%, paid parental leave, birthday leave, personal leave, mental health programs, life insurance, and a fun social calendar.

Sephora fosters an inclusive and diverse workplace culture where employees are valued, recognized, and enabled to succeed. The company is committed to creating a supportive environment that celebrates diversity and promotes career development.