Sephora Assistant Store Manager

Sephora is a leading global beauty retailer and member of the LVMH (Louis Vuitton Moët Hennessy) group. The brand is known for its wide assortment of prestige and niche beauty labels, experiential retail environments, and strong emphasis on training and talent mobility across regional and global operations. In Australia and New Zealand Sephora operates a network of stores supported by a head office in Sydney and a growing online platform.

1. Support the Store Manager in day-to-day leadership to deliver an exceptional client experience and achieve sales targets.
2. Use sales and operational data to inform decisions, develop local growth strategies and improve conversion rates.
3. Drive a high-performance selling culture by coaching, motivating and developing the sales team to meet KPIs.
4. Manage operational responsibilities including forecasting, shrinkage control, P&L oversight and inventory integrity.
5. Implement store initiatives—brand events, training programs and visual merchandising changes—to ensure brand standards and store presentation.
6. Identify and nurture internal talent through performance reviews, coaching and structured development plans.
7. Maintain a customer-centric environment, resolving client issues and ensuring consistent, elevated in-store service.

1. Minimum 2–3+ years' experience in retail/store line management, preferably within large-format or multi-site operations.
2. Proven track record of driving sales and meeting KPIs in a fast-paced retail environment.
3. Strong organisational and analytical capability with experience in sales forecasting and basic P&L monitoring.
4. Hands-on leadership style with demonstrated ability to coach, motivate and develop a diverse team.
5. Availability for flexible roster including weekends, late nights and peak trading periods.

1. Sales forecasting
2. KPI management and reporting
3. Shrinkage control / loss prevention
4. Visual merchandising implementation
5. Team coaching and talent development
6. Clienteling and experiential retail
7. Event execution and promotional activity
8. Operational decision-making using sales data

Minimum 2–3+ years of retail line management experience, ideally within a high-volume or multi-site environment; prior management experience at a large-format retailer or within beauty/close-contact retail is highly desirable.

Secondary school completion required; tertiary qualification in business, retail management or a related discipline is advantageous but not mandatory.

Opportunities for personal and international development across the LVMH group; gifted products and store discounts up to 45%; paid parental, birthday and personal leave; 24/7 mental health support; life insurance; social calendar. Role includes commission, bonus and superannuation.

Sephora cultivates an inclusive, discovery-driven culture that celebrates diversity and experiential service. The workplace emphasises continuous learning, internal mobility and a collaborative team environment focused on client-first retail excellence.