Sephora Assistant Manager, Product Operations

Toronto • Canada

Wednesday, March 12, 2025

Sephora, a leading beauty retailer, is part of the esteemed LVMH (Louis Vuitton Moët Hennessy) group, renowned for its luxury brands. Sephora Canada is celebrated for its innovative approach to beauty and dedication to providing an unparalleled customer experience. The company is committed to diversity, inclusion, and fostering a vibrant community where employees can thrive and advance their careers.

1. Manage day-to-day operations of non-selling programs, including strategy, cross-functional business partner management, store communication, and delivery linked to Product Operations.
2. Develop training programs to ensure store retention for all Product Operations projects supported by the Business Operations Team.
3. Act as the store expert and thought partner for projects, ensuring alignment with the overall operating model and strategy when implementing organizational changes.
4. Oversee multiple projects by managing timelines, deliverables, recaps, and action plans post-delivery to drive continuous improvement.
5. Visit Sephora stores to monitor project progress and engagement.

1. 2+ years of retail management experience, preferably in operations.

1. Excellent verbal, written, and presentation communication skills.
2. Problem-solving and process improvement capabilities.
3. Attention to detail while managing multiple projects.
4. Critical thinking and decision-making skills.
5. Proficiency in Microsoft Office Suite.
6. Willingness to travel to stores as needed.

A minimum of 2 years in retail management, with a focus on operations, is required.

Sephora offers a unique culture with a family of passionate individuals, access to LVMH's global community, and career opportunities. The company supports causes through its Gift of Giving Program, offers a mix of benefits, an Employee Assistance Program, and the Well-Being@Sephora program. Employees enjoy holidays, time off, Summer Friday hours, flexibility for work-life balance, and product gifts and discounts.

Sephora Canada prides itself on being an inclusive and diverse workplace, reflecting the communities it serves. The company is dedicated to creating an environment where every individual can belong, grow, and build a rewarding career. Sephora is committed to equal opportunity and provides accommodations for candidates and employees with disabilities or other protected characteristics.