Sephora Assistant Manager, Outbound Transportation

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH group, renowned for its luxury brands and innovative approach. Sephora Canada is dedicated to fostering a vibrant community that celebrates diversity, creativity, and excellence in customer service. As an employer, Sephora offers a dynamic work environment where employees are encouraged to thrive and grow within the expansive LVMH network.

1. Manage daily operations of outbound transportation, ensuring seamless business activities and communication.
2. Serve as the primary contact for stores, carriers, and 3PL Canada Distribution Centers.
3. Uphold carrier compliance and enhance procedural controls.
4. Support the Logistics & Distribution management team in troubleshooting service challenges and driving recovery solutions.
5. Produce, analyze, and summarize transportation performance and cost reports.
6. Create and maintain delivery schedules, ensuring effective communication with carriers and stores.
7. Manage the Canada Distribution Customer Service Logistics Mailbox, providing exceptional service.
8. Coordinate and manage outbound reverse transportation for vendor returns.
9. Organize and track shipments to ensure timely deliveries.
10. Monitor and respond to distribution center dispositions, communicating with the FSC team as needed.
11. Process claims for cost recovery and support finance and audit teams with invoice accuracy.
12. Assist with special projects and support the development of essential processes.

1. 2+ years of experience in logistics or transportation.
2. Familiarity with domestic and international carrier rates and booking processes.

1. Strong organizational and time management skills.
2. Excellent verbal and written communication skills; bilingualism in English and French is a plus.
3. Proficiency with MS Office, particularly advanced Excel skills.
4. Demonstrated problem-solving and analytical skills.
5. Attention to detail to ensure task accuracy.
6. Ability to thrive in a fast-paced, ever-changing environment.

A minimum of 2 years in logistics or transportation, with a focus on carrier rates and booking processes.

Sephora offers a comprehensive benefits package, including flexible benefits, an Employee Assistance Program, access to the Well-Being@Sephora program, and generous time-off policies. Employees also enjoy product gifts and discounts with brand partners.

Sephora Canada prides itself on a culture of inclusivity, diversity, and community engagement. The company supports employee growth and career development within the global LVMH network, emphasizing a supportive and dynamic work environment.