Sephora Assistant Manager, Loyalty Marketing

Shanghai • China

Friday, December 12, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive workplace that fosters creativity and professional growth, providing employees with opportunities to work with prestigious brands and cutting-edge beauty products.

1. Manage the Rewards Boutique, including product and cash coupon programs.
2. Design and propose cash coupon tiers with forecasted impact on margins.
3. Execute the cash coupon program with cross-functional communication involving Retail, EB, PO, Tech, Marketing, and Finance.
4. Track performance and business uplift from the cash coupon program, improving member retention rates and proposing optimizations.
5. Plan product assortment and allocation strategies in collaboration with the manager.
6. Coordinate with internal functions and agencies for rewards boutique product refreshment, including procurement, page design, and logistics.
7. Maintain and upgrade the rewards boutique system, ensuring a seamless customer journey across EC and BM touchpoints.
8. Enhance the current redemption flow and mechanism for efficiency while maintaining a smooth user experience.
9. Support the manager in upgrading the current member loyalty program and identifying areas for improvement.
10. Assist in regional ad hoc projects as required.

1. Bachelor’s degree or higher, preferred.
2. Proficiency in oral and written English, as well as MS Office software.

1. Excellent communication skills with attention to detail.
2. Experience in managing EC site operations or points redemption operations.
3. Strong understanding of consumer marketing in the beauty industry.
4. Proactive, meticulous, and capable of handling multiple tasks in a fast-paced environment.
5. Analytical skills and experience, preferably with SQL or Python.

Experience in managing e-commerce site operations or points redemption operations is required.

Bachelor’s degree or higher is preferred.

Sephora offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Sephora fosters an inclusive and dynamic culture that encourages innovation and creativity. Employees are empowered to explore new ideas and collaborate across various departments, contributing to a vibrant and engaging work environment.