Sephora Assistant Manager, Digital Insight

Shanghai • China

Tuesday, December 2, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora fosters an environment where diversity and inclusivity are celebrated, empowering employees to unlock their potential and make impactful contributions daily.

1. Track and visualize consumer engagement indices to monitor trends and identify business opportunities or challenges.
2. Translate consumer behavior insights into actionable recommendations to enhance lifetime value and efficiency.
3. Identify patterns, trends, root causes, and effects using statistics, BI tools, SQL, AI, or machine learning.
4. Produce and maintain regular data insight reports for business tracking and monitoring.
5. Understand consumer journey and lifecycle to initiate engagement programs that convert new customers into loyal patrons.
6. Manage multi-touchpoint consumer communication plans to drive retention, including APP push, SMS, MNP notice, and WeChat Official Accounts.
7. Utilize CDP/MA and other internal systems for consumer communication configuration.
8. Collaborate with cross-functional teams such as Data, IT, CRM, and Marketing to execute consumer engagement campaigns.

1. Over 5 years of experience in CRM data, analytics, and insights, including consumer database management and data visualization.
2. Proficiency in social CRM.
3. Strong skills in Excel.
4. Proficiency in SQL and experience with at least one programming language such as Python, R, or Scala.
5. Experience in retail or consumer goods is preferred.

1. Data analysis and visualization
2. Consumer engagement strategy development
3. Proficiency in BI tools and SQL
4. Strong Excel skills
5. Programming skills in Python, R, or Scala
6. Cross-functional collaboration

A minimum of 5 years in CRM data analytics and consumer insights, with a focus on database management and data visualization.

Sephora offers a vibrant community that embraces authenticity and diversity, fostering a culture of empowerment, learning, and growth. Employees are provided with the tools, space, and opportunity to innovate and lead, contributing to work that brings fulfillment and inspires the industry.

Sephora's workplace culture is one of inclusivity and empowerment, where the strength of diverse perspectives fuels collective success. The company encourages learning and growth, providing opportunities for employees to innovate and make a difference in the beauty industry.