Sephora Assistant CRM Project Manager

Neuilly-sur-Seine • France

Monday, March 24, 2025

Sephora, a prestigious brand within the LVMH conglomerate, stands as a leader in the selective distribution of luxury beauty products. With a global presence spanning 35 markets and over 3,000 stores, Sephora is renowned for its innovative approach and commitment to reimagining the future of beauty. The company fosters an inclusive environment where creativity and diversity are celebrated, empowering employees to excel and grow.

1. Manage the operational execution of the CRM brand animation plan, including email, SMS, push notifications, mailings, and magazines.
2. Develop the CRM plan and oversee the timeline.
3. Gather information and draft briefs for campaigns.
4. Coordinate creative exchanges with agencies and ensure internal coordination across departments such as legal, logistics, and offers.
5. Conduct targeting and validate BAT (Bon à Tirer).
6. Optimize communications through a Test & Learn approach, including A/B testing.
7. Conduct competitive analysis and propose insights.
8. Monitor and analyze KPIs, including weekly CRM and traffic reports, performance slides, and CRM operation analyses.
9. Assist in cross-functional CRM projects, including managing offers, communications, and benefits related to the loyalty program.
10. Coordinate geolocated CRM communications and the communication plan for the Sephora Champs-Elysées store.

1. Enrolled in a Business or Communication School, or equivalent, at Bac +4/5 level.
2. Preferred alternation schedule: 4 days in company, 1 day in school.

1. Strong organizational skills and attention to detail.
2. Excellent interpersonal and communication skills.
3. Dynamic, proactive, and curious mindset.
4. Strong writing and creative abilities.

No specific prior experience required, but familiarity with CRM and project management is advantageous.

Enrolled in a Business or Communication School, or equivalent, at Bac +4/5 level.

Sephora offers a collaborative environment with talented teams, personalized career development plans, and a commitment to employee training and growth.

Sephora prides itself on a culture of innovation and inclusivity, where employees are encouraged to express their creativity and individuality. As part of the LVMH family, Sephora is dedicated to redefining the beauty industry and creating an environment where everyone can thrive.