Sephora Area Loss Prevention Investigator

Toronto • Canada

Monday, December 9, 2024

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH, the world's largest luxury goods conglomerate. Renowned for its innovative approach to beauty and unparalleled customer service, Sephora offers a dynamic and inclusive work environment where creativity and excellence are celebrated.

1. Serve as a trainer for new Loss Prevention Agents and assist in the development of existing Agents.
2. Collaborate with the District Loss Prevention Manager to detect internal theft and ensure adherence to Sephora's Loss Prevention standards.
3. Support the hiring process and conduct OPEX evaluations as required.
4. Assist stores with all Loss Prevention Programs and review exception reports and cash variances to detect internal activity.
5. Act as a witness during internal interviews when applicable.
6. Prepare a Market and Agent recap for the District Loss Prevention Manager weekly.
7. Organize and participate in quarterly shoplifting blitzes.
8. Conduct Store Tours with leadership teams, complete Store Tour Notes, and communicate findings to relevant stakeholders.
9. Review and approve Agents' schedules within the assigned district.
10. Assist high shrink stores with inventory preparation.
11. Conduct Agent onboarding and attend District meetings and cast cluster trainings in the absence of the District Loss Prevention Manager.

1. Minimum of 2 years of Loss Prevention experience in a retail environment.
2. High School diploma or equivalent.
3. Current licensing requirements as per provincial or local jurisdiction.

1. Strong communication skills.
2. Strong interpersonal skills.
3. Intermediate computer skills.
4. Ability to stand/walk on the sales floor for an 8-hour shift.
5. Flexibility to work nights, weekends, and holidays as needed.
6. Ability to travel within the district.

At least 2 years of experience in Loss Prevention within a retail setting is required.

High School diploma or equivalent.

Sephora offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Sephora fosters a vibrant and inclusive culture that encourages innovation and collaboration. Employees are empowered to express their creativity and contribute to the company's success in a supportive and dynamic environment.