Rolex Customer Service Group Manager

Geneva • Switzerland

Thursday, March 27, 2025

Rolex, a prestigious name in the luxury watchmaking industry, is renowned for its commitment to excellence and innovation. As part of the broader luxury conglomerate, Rolex offers unparalleled opportunities for professional growth and development within a culture that values precision and craftsmanship.

1. Lead and coordinate group activities to ensure effective communication and coordination between clients and various mechanical product lines.
2. Analyze customer requests to assess feasibility.
3. Handle customer complaints in coordination with various stakeholders.
4. Develop team members' skills and provide daily support.
5. Collaborate with internal and external partners, positioning the team as a service-oriented unit.

1. Bachelor's degree in Business Management, Mechanical Engineering, or an equivalent qualification.
2. Proven experience in a customer service role, preferably within an industrial sector.
3. Demonstrated management experience with strong leadership and team development skills.
4. Proven knowledge of ERP software, preferably SAP.
5. Ability to work in a complex and evolving environment.

1. Excellent communication skills
2. Strong leadership abilities
3. Proficiency in ERP software
4. Analytical skills
5. Problem-solving capabilities

Previous experience in customer service and management, preferably in an industrial setting, is required.

Bachelor's degree in Business Management, Mechanical Engineering, or equivalent.

The position offers a stimulating environment, excellent working conditions, flexible working time solutions, and top-tier social benefits.

Rolex fosters a culture of precision, excellence, and innovation, providing a dynamic and supportive environment for its employees. The company values teamwork, skill development, and a commitment to quality, ensuring a rewarding professional experience.