Rolex Customer Service Group Manager

Geneva • Switzerland

Wednesday, March 26, 2025

Rolex, a prestigious name in the luxury watchmaking industry, is renowned for its excellence in craftsmanship and innovation. As part of a global conglomerate, Rolex offers an enriching environment that fosters professional growth and values the contributions of its employees.

1. Lead and coordinate group activities to ensure effective communication between clients and mechanical product lines.
2. Analyze customer requests to assess feasibility.
3. Handle complaints in coordination with various stakeholders.
4. Develop and support team members' skills on a daily basis.
5. Collaborate with internal and external partners, positioning the team as a service-oriented unit.

1. Bachelor's degree in Business Management, Mechanical Engineering, or equivalent education.
2. Previous experience in a customer service role, preferably within an industrial sector.
3. Proven management experience with strong leadership and team development skills.
4. Demonstrated knowledge of ERP software, preferably SAP.
5. Ability to work in a complex and evolving environment.
6. Excellent communication skills.

1. Leadership and team management
2. Customer service expertise
3. ERP software proficiency
4. Analytical and problem-solving abilities
5. Effective communication

Proven experience in customer service management, ideally within an industrial context, with a strong emphasis on leadership and team development.

Bachelor's degree in Business Management, Mechanical Engineering, or equivalent.

Rolex offers a stimulating work environment, excellent working conditions, flexible working time solutions, and top-tier social benefits.

Rolex is committed to fostering a dynamic and supportive workplace culture that encourages innovation, collaboration, and professional development. The company values diversity and inclusivity, ensuring a respectful and enriching environment for all employees.