Roger Dubuis Senior Sales Associate

Roger Dubuis is a Swiss haute horlogerie maison recognised for bold, technically sophisticated timepieces and theatrical boutique environments. The brand operates a selective international retail network and prioritises craftsmanship, exclusivity and experiential client service.

1. Deliver exceptional, personalised service to affluent and VIP clients across sales, after‑sales and bespoke requests.
2. Achieve and consistently exceed boutique sales targets and KPIs through proactive clienteling and pipeline management.
3. Develop and maintain long‑term relationships with clients using targeted outreach, appointment selling and CRM tools.
4. Present and articulate technical and aesthetic attributes of haute horlogerie movements and complications with confidence.
5. Support boutique operations including stock management, POS transactions, sales administration and adherence to security procedures.
6. Contribute to visual merchandising standards, window dressing and in‑store product presentation to reflect brand image.
7. Mentor and coach junior sales staff; participate in product training and local commercial initiatives.
8. Liaise with regional management on client requests, special orders and inventory allocation.

1. Proven track record in luxury retail sales, ideally within watches or fine jewellery.
2. Right to work in Australia.
3. Impeccable personal presentation and professional demeanour appropriate for a luxury environment.
4. Strong clienteling discipline and experience using CRM or client database systems.
5. Availability to work retail hours, including weekends and peak trading periods.

1. Luxury sales and clienteling
2. Haute horlogerie product knowledge and storytelling
3. KPI‑driven performance and target management
4. CRM and client database management
5. Point‑of‑sale (POS) transaction handling
6. Visual merchandising and boutique standards
7. Mentoring and team coaching
8. High‑level interpersonal and negotiation skills

Typically 3–5+ years of progressive luxury retail sales experience with demonstrable success selling high‑value timepieces or jewellery and managing VIP client relationships.

High school diploma or equivalent; tertiary qualification in retail, hospitality, sales or a related discipline preferred but not required.

The brand cultivates a performance‑driven boutique culture that prizes technical mastery, creativity and uncompromising service standards. Teams operate in a highly collaborative, detail‑oriented retail environment where discretion and client focus are paramount.