Roger Dubuis Senior Sales Associate

Roger Dubuis is a Geneva-based haute horlogerie maison renowned for technically audacious, avant‑garde timepieces and couture finishing. The brand operates a global network of flagship boutiques and authorised retailers and is recognised for its theatrical product presentation, high craftsmanship standards and a client-centric approach to luxury watchmaking.

1. Drive boutique sales performance by proactively managing and converting high‑value client interactions to achieve and exceed monthly and annual targets.
2. Develop, cultivate and maintain a portfolio of high‑net‑worth and repeat clients through personalised clienteling and discreet relationship management.
3. Offer authoritative product advice with deep horological knowledge — explain complications, materials and manufacture processes to sophisticated clientele.
4. Manage boutique operations including POS transactions, cash handling, stock control, opening/closing procedures and accurate record keeping.
5. Coordinate private appointments, trunk shows and client events; collaborate with regional teams on VIP experiences and bespoke requests.
6. Execute visual merchandising and window dressing to brand standards, ensuring merchandise presentation reflects seasonal campaigns and launches.
7. Liaise with after‑sales and service teams to coordinate repairs, warranties and customer follow‑up, ensuring a seamless client journey.
8. Coach and mentor junior sales staff, sharing product knowledge, sales techniques and best practices to elevate overall team performance.

1. Proven track record in luxury retail sales with demonstrable success selling watches, jewellery or other premium accessories.
2. Excellent commercial acumen and negotiation skills, with a client‑focused, discreet approach suited to high‑net‑worth customers.
3. Robust knowledge of mechanical watchmaking; formal horology training or substantial on‑the‑job experience preferred.
4. Impeccable personal presentation, professional demeanour and ability to represent a haute horlogerie maison at the highest level.
5. Flexible availability to work evenings, weekends and during peak retail periods; authorised to work in Switzerland.

1. Client relationship management and clienteling
2. Luxury sales techniques and upselling
3. Horology product knowledge (complications, materials, finishing)
4. Point‑of‑sale (POS) operations and stock control
5. Visual merchandising and boutique presentation
6. Event coordination and VIP appointment management

Minimum of 4 years' retail experience within luxury watches, jewellery or premium accessories with proven success in building and retaining high‑value client relationships and consistently meeting sales targets.

Secondary education (high school) required; vocational training in sales, retail management or horology preferred.

The workplace balances haute craftsmanship with bold, contemporary design sensibilities. Teams operate in a fast‑paced, client‑focused environment where technical mastery, theatrical presentation and entrepreneurial drive are valued. Employees benefit from intensive product education and close collaboration with boutique and regional teams.