Roger Dubuis Assistant Boutique Manager

Roger Dubuis is a Swiss haute horlogerie house renowned for bold, technical watchmaking and theatrical design. The brand operates an international network of boutiques and emphasizes artisanal craftsmanship, exclusivity and a highly curated client experience. As an employer it seeks professionals who combine a meticulous attention to detail with a service-oriented, high-performance mindset.

1. Support the Boutique Manager in achieving sales targets and KPIs; actively drive daily sales through coaching, floor presence and personal clientelling.
2. Lead, motivate and develop the boutique team; deliver continuous coaching, performance reviews and sales training to maintain service excellence.
3. Cultivate and manage high-value client relationships, oversee VIP servicing and coordinate bespoke client events and private appointments.
4. Ensure impeccable boutique presentation and visual merchandising in line with brand guidelines; manage window displays and seasonal rollouts.
5. Oversee inventory control, stock reconciliation, receiving and transfers; ensure accurate POS transactions and timely reporting.
6. Coordinate after-sales service logistics and warranty processes with the service centre; handle client inquiries and issue resolution.
7. Assist with boutique administration: scheduling, payroll input, daily banking, sales reporting and adherence to loss-prevention procedures.

1. Proven experience in luxury retail, preferably within watches or jewellery, with demonstrated sales leadership.
2. Track record of meeting or exceeding sales targets and managing KPIs.
3. Strong leadership capability with experience coaching and developing retail teams.
4. Exceptional clienteling and interpersonal skills; ability to manage high-net-worth clientele with discretion.
5. Solid organisational skills including inventory control, merchandising standards and store administration.
6. Willingness to work flexible hours including weekends and evenings.

1. Clienteling
2. Team leadership and coaching
3. Visual merchandising
4. Inventory management and stock reconciliation
5. Sales reporting and KPI management
6. Point-of-sale (POS) systems
7. Microsoft Excel and Outlook

Minimum three years of experience in luxury retail, including at least one year in a supervisory or assistant manager capacity; prior experience in watches or fine jewellery is strongly preferred.

High school diploma or equivalent required; bachelor's degree in business, hospitality or a related field preferred.

Roger Dubuis combines technical mastery with theatrical design, fostering a workplace that prizes precision, creativity and personalised client service. The brand culture is performance-driven yet collaborative, offering team members intensive product knowledge and opportunities to work closely with discerning global clientele.