Rimowa Store Technician

London • UK

Thursday, October 2, 2025

RIMOWA, a prestigious German Maison renowned for redefining travel since 1898, is a distinguished member of the LVMH Group. With a legacy of over 120 years, RIMOWA is celebrated for crafting mobility tools that epitomize luxury and functionality, seamlessly blending heritage craftsmanship with innovative design. As an employer, RIMOWA is committed to fostering a culture of excellence and innovation, providing employees with the opportunity to be part of a brand that values quality and timeless design.

1. Inspect luggage with clients to assess repair needs.
2. Communicate realistic repair expectations regarding quality and timeframe to clients.
3. Inform clients about warranty policies and procedures.
4. Determine if repairs can be conducted in-store or require client care department intervention.
5. Provide clients with updates on repair progress, especially in cases of delays or complications.
6. Ensure quality control of luggage before returning to clients.
7. Utilize systems such as RMS, spare parts catalogues, and V3 for inventory and repair management.
8. Maintain a clean and organized workshop environment.
9. Organize spare parts and maintain appropriate inventory levels.
10. Perform in-store repairs using appropriate parts and tools, adhering to RIMOWA standards.
11. Demonstrate creativity in repairing vintage suitcases lacking original parts.
12. Coordinate with the client care department for repairs beyond in-store capabilities.
13. Maintain organized stock conditions and ensure product availability.
14. Provide KPI reports to the Store Manager.
15. Facilitate easy product location for Client Advisors.
16. Ensure stockroom accessibility and compliance with Health & Safety guidelines.
17. Communicate stock issues to store client advisors.
18. Plan and execute stock counts according to RIMOWA procedures.
19. Coordinate with headquarters for annual stock counts.
20. Validate delivery invoices and supervise stockroom deliveries.
21. Liaise with the supply chain team regarding delivery issues.
22. Assist the Client Advisor team with sales when repair tasks are not available.

1. Minimum 3 years of relevant experience.

1. Proficiency in English, both written and verbal.
2. Familiarity with IT systems including V3, Microsoft Excel, Word, and Outlook.
3. Comprehensive knowledge of RIMOWA products, brand, and market.
4. Adherence to RIMOWA grooming standards.

A minimum of three years of experience in a related field is required, ideally within a retail or skilled manual work environment.

Employees at RIMOWA enjoy the benefits of working within a prestigious luxury brand, with opportunities for professional growth and development.

RIMOWA fosters a culture of resilience and innovation, valuing employees who are committed to excellence and craftsmanship. The brand emphasizes longevity in its products and in the careers of its employees, encouraging a collaborative and dynamic work environment.