Rimowa Store Support / Client Advisor

RIMOWA is the first German Maison within the LVMH Group, recognised for creating premium luggage that blends meticulous craftsmanship with technical innovation. The brand is committed to producing durable, design‑led mobility pieces that serve discerning global travellers, while maintaining a heritage-driven approach to product development and customer experience.

1. Welcome clients at the store entrance and manage first‑point interactions with professionalism and warmth.
2. Ensure an impeccable, comfortable luxury environment for customers throughout their visit.
3. Provide organisational support across After‑Sales Service, stockroom management and deliveries.
4. Represent RIMOWA’s brand standards and visual presentation in all client‑facing moments.
5. Assist the store team with ad hoc tasks to maintain operational flow during peak periods or special events.

1. Fluent Italian and English required to advise international clientele; additional languages an asset.
2. Customer‑centric demeanour with demonstrable attention to service quality and discretion.
3. Previous experience in luxury retail or hospitality preferred but not mandatory; new starters are welcome.
4. Availability to work on the specified temporary assignment (one day, 6 April) and to operate on site.

1. Luxury retail service and client advising
2. After‑Sales Service procedures
3. Stockroom operations and basic inventory handling
4. Multilingual customer communication (Italian/English)
5. Professional presentation and brand representation

Entry‑level. Prior experience in luxury retail or high‑end customer service is desirable but not required; candidates with transferable hospitality or retail experience will be considered.

High school diploma or equivalent; vocational training in retail, hospitality or a related field preferred.

RIMOWA combines a heritage of German engineering with Maison‑level craftsmanship, fostering a workplace that values precision, innovation and refined customer service. The environment rewards attention to detail, collaborative teamwork and a commitment to representing the brand’s luxury standards in every client interaction.