Rimowa Store Supervisor

London • UK

Tuesday, November 11, 2025

RIMOWA, a distinguished member of the LVMH Group, has been at the forefront of redefining travel since 1898. This German Maison is renowned for crafting mobility tools that seamlessly blend luxury with functionality, underscoring a legacy of craftsmanship and innovation. As part of the world's leading luxury conglomerate, RIMOWA offers a dynamic environment where heritage meets modernity, providing employees with the opportunity to contribute to a brand that values longevity and meaningful journeys.

1. Provide support for team members to achieve their objectives and act as a point of contact for the team.
2. Train new colleagues and contribute to building a strong, cohesive team.
3. Offer constructive feedback to team members and lead by example.
4. Assist store management with daily planning and KPI reporting and analysis.
5. Create a welcoming environment for clients, manage customer flow, and personalize the customer experience.
6. Present and explain products, and identify opportunities for cross-selling and up-selling.
7. Demonstrate brand expertise and perform cashiering and POS operations.
8. Maintain inventory awareness to suggest alternatives to customers.
9. Collect and update CRM data and perform CRM activities using the R-Client App.
10. Address client service issues, evaluate repair needs, and communicate repair status.
11. Support in-store technicians with repair transactions and perform minor repairs.
12. Ensure the store is organized, clean, and adheres to visual merchandising guidelines.
13. Maintain personal grooming in line with company standards.

1. Experience in luxury retail, minimum of 3 years.
2. Previous experience with luxury products.
3. Relevant experience as a Client Advisor with additional responsibilities.
4. Proven track record of performance.
5. Embodies RIMOWA values and acts as a brand ambassador.

1. Strong leadership and team-building skills.
2. Excellent customer service and communication abilities.
3. Proficient in CRM and POS systems.
4. Detail-oriented with a focus on maintaining store standards.
5. Ability to perform minor repairs and handle repair transactions.

Minimum of 3 years in luxury retail, with experience in client advisory roles and additional responsibilities.

The position offers a comprehensive benefits package, including opportunities for professional development within the LVMH Group.

RIMOWA fosters a culture of excellence, innovation, and collaboration. As part of the LVMH Group, the company values its employees' contributions to maintaining its legacy of luxury and craftsmanship. The workplace environment encourages personal growth and offers opportunities to engage with a global network of professionals dedicated to redefining the travel experience.