Rimowa Store Manager

Barcelona • Spain

Wednesday, May 7, 2025

RIMOWA, the esteemed German Maison under the LVMH Group, has been at the forefront of luxury luggage and accessory design for over 125 years. Known for its seamless fusion of tradition and innovation, RIMOWA is dedicated to crafting products that embody excellence in workmanship, durability, and quality. As part of the prestigious LVMH conglomerate, RIMOWA benefits from a rich heritage of luxury and a commitment to diversity and inclusion, which are seen as pivotal to its continued success.

1. Manage, coach, supervise, and motivate the team on the sales floor.
2. Recruit, train, and develop team members, fostering a culture of excellence in retail activities.
3. Maximize sales performance through product knowledge education and coaching on selling and clientele skills.
4. Assist Client Advisors in achieving their goals by monitoring sales processes and providing feedback.
5. Enable in-store technicians and operations teams to deliver impeccable aftersales service and smooth operations.
6. Analyze weekly and monthly performance, create action plans, and communicate reports to General Manager.
7. Support and uphold RIMOWA values and competencies, striving to exceed expectations.
8. Lead by example, demonstrating RIMOWA's sales and service model to provide an outstanding customer experience.
9. Ensure store tidiness, compliance with health and safety regulations, and proper execution of visual merchandising and new launch displays.

1. Minimum 5 years of sales and management experience, preferably in a luxury retail environment.
2. Higher Education Degree or University degree in a related field.

1. Strong leadership qualities with effective communication skills at all organizational levels.
2. Excellent interpersonal skills with proficiency in verbal and written communication.
3. Experience in training and coaching team members.
4. Ability to interact with clients in a sophisticated manner.
5. Proficiency with digital tools and POS systems.
6. Excellent problem-solving skills and decision-making under pressure.
7. Strong organizational skills with the ability to multitask.
8. Proactive and innovative approach to improving store processes and customer experiences.
9. Fluency in Spanish and English; additional languages such as Catalan are advantageous.

Candidates must possess a minimum of 5 years of sales and management experience, ideally within a luxury retail setting, with a proven track record in managing a high-traffic store.

Higher Education Degree or University degree in a related field.

The position offers a comprehensive benefits package, reflecting RIMOWA's commitment to employee well-being and professional development.

RIMOWA prides itself on a culture that celebrates diversity and inclusivity, recognizing these as key enablers of business growth. The brand values the diverse backgrounds, skills, and capabilities of its team members, which are integral to its success in reflecting a broad consumer base.