Rimowa Store Manager

Barcelona • Spain

Tuesday, April 8, 2025

RIMOWA, the first German Maison of the LVMH Group, has been crafting iconic luggage and accessories for over 125 years. Renowned for merging luxury with functionality, RIMOWA is committed to excellence in workmanship, durability, and quality. As part of the LVMH conglomerate, the brand benefits from a rich heritage of luxury and innovation, making it a prestigious employer in the fashion and leather goods sector.

1. Manage, coach, supervise, and motivate the team on the sales floor.
2. Recruit, train, and develop team members, fostering a culture of excellence in retail activities.
3. Maximize sales performance through product knowledge education and coaching in selling and clientele skills.
4. Assist Client Advisors in achieving individual goals by monitoring the selling process and providing feedback.
5. Enable in-store technicians and operations teams to deliver impeccable aftersales service and smooth operations.
6. Analyze weekly and monthly performance, create action plans, and communicate reports to the General Manager.
7. Uphold RIMOWA values and competencies, striving to exceed expectations.
8. Lead by example, demonstrating RIMOWA's sales and service model, and assist clients in providing outstanding service.
9. Ensure store tidiness, compliance with health and safety regulations, and correct execution of visual merchandising and new launch displays.

1. Minimum 5+ years of sales and management experience, preferably in a luxury retail environment.
2. Proven track record in managing a high-traffic store.
3. Higher Education Degree or University degree in a related field.

1. Strong leadership qualities and effective communication skills.
2. Excellent interpersonal skills, both verbal and written.
3. Experience in training and coaching team members.
4. Ability to interact with clients in a sophisticated manner.
5. Proficiency with digital tools and POS systems.
6. Excellent problem-solving skills and decision-making under pressure.
7. Strong organizational skills and multitasking ability.
8. Proactive and innovative approach to improving store processes and customer experiences.
9. Fluency in Spanish and English; additional languages such as Catalan are a plus.

Minimum of 5 years in sales and management, with a preference for luxury retail environments.

Higher Education Degree or University degree in a related field.

RIMOWA offers a dynamic and inclusive work environment, with opportunities for career growth within the LVMH Group.

RIMOWA embraces diversity and inclusion as integral components of its culture, valuing a range of experiences, perspectives, and skills as key to long-term success. The brand fosters a dynamic and friendly work environment, where employees are encouraged to thrive and contribute to the company's growth.