Rimowa Store Manager

Barcelona • Spain

Thursday, March 6, 2025

RIMOWA, the esteemed German Maison within the LVMH Group, has been at the forefront of crafting iconic luggage and accessories for over 125 years. The brand seamlessly merges luxury with functionality, embodying a harmonious blend of tradition and innovation. As part of the LVMH conglomerate, RIMOWA benefits from a rich heritage of excellence and a commitment to diversity and inclusion, which are integral to its success. The company values the diverse experiences and perspectives of its team, fostering an inclusive environment that mirrors its broad consumer base.

1. Manage, coach, supervise, and motivate the team on the sales floor.
2. Recruit, train, and develop staff, fostering a culture of excellence in retail activities.
3. Maximize sales performance through product knowledge education and coaching on selling and clientele skills.
4. Assist Client Advisors in achieving individual goals by monitoring sales processes and providing feedback.
5. Enable in-store technicians and operations teams to deliver impeccable aftersales service and smooth operations.
6. Analyze weekly and monthly performance, create action plans, and communicate reports to the General Manager.
7. Support and uphold RIMOWA values and competencies, striving to exceed expectations.
8. Lead by example, demonstrating RIMOWA's sales and service model.
9. Ensure store tidiness, compliance with health and safety regulations, and proper execution of visual merchandising and new launch displays.

1. Minimum 5 years of sales and management experience, preferably in a luxury retail environment.
2. Higher Education Degree or University degree in a related field.

1. Strong leadership qualities with effective communication skills across all organizational levels.
2. Excellent interpersonal skills, with proficiency in verbal and written communication.
3. Experience in training and coaching team members.
4. Ability to interact with clients in a sophisticated manner.
5. Proficiency with digital tools and POS systems.
6. Excellent problem-solving skills and decision-making abilities under pressure.
7. Strong organizational skills with the ability to multitask effectively.
8. Proactive and innovative approach to improving store processes and customer experiences.
9. Fluency in Spanish and English; additional languages such as Catalan are advantageous.

Minimum 5 years of sales and management experience, preferably in a luxury retail environment, with a proven track record in managing a high-traffic store.

Higher Education Degree or University degree in a related field.

RIMOWA offers a dynamic work environment with opportunities for professional growth and development, reflecting its commitment to diversity and inclusion.

RIMOWA prides itself on fostering an inclusive and diverse culture, which is central to its identity. The company values the range of backgrounds, skills, and capabilities of its employees, viewing diversity as a key enabler of business growth. The workplace environment is dynamic, supportive, and focused on excellence, aligning with the brand's commitment to luxury and innovation.