Rimowa Store Manager

Barcelona • Spain

Tuesday, January 21, 2025

RIMOWA, the esteemed German Maison under the LVMH Group, has been at the forefront of crafting iconic luggage and accessories for over 125 years. Renowned for its seamless blend of luxury and functionality, RIMOWA is committed to excellence in craftsmanship, durability, and quality. As part of the LVMH conglomerate, RIMOWA benefits from a rich heritage of luxury and innovation, offering employees a dynamic and inclusive environment that values diversity as a key driver of success.

1. Manage, coach, supervise, and motivate the team on the sales floor.
2. Recruit, train, and develop team members, fostering a culture of excellence in retail activities.
3. Maximize sales performance through product knowledge education and coaching on selling and clientele skills.
4. Assist Client Advisors in achieving individual goals by monitoring sales processes and providing feedback.
5. Enable in-store technicians and operations teams to deliver impeccable aftersales service and smooth operations.
6. Analyze weekly and monthly performance, create action plans, and communicate reports to the General Manager.
7. Support and uphold RIMOWA values and competencies, striving to exceed expectations.
8. Lead by example, demonstrating RIMOWA's sales and service model to provide outstanding customer experiences.
9. Ensure store tidiness, compliance with health and safety regulations, and correct execution of visual merchandising.

1. Minimum 5 years of sales and management experience, preferably in a luxury retail environment.
2. Higher Education Degree or University degree in a related field.

1. Strong leadership qualities with effective communication skills at all organizational levels.
2. Excellent interpersonal skills with proficiency in verbal and written communication.
3. Experience in training and coaching team members.
4. Ability to interact with clients in a sophisticated manner.
5. Proficiency with digital tools and POS systems.
6. Excellent problem-solving skills and decision-making abilities under pressure.
7. Strong organizational skills with multitasking capabilities.
8. Proactive and innovative approach to improving store processes and customer experiences.
9. Fluency in Spanish and English; additional languages such as Catalan are advantageous.

A minimum of 5 years in sales and management, ideally within a high-traffic luxury retail setting.

Higher Education Degree or University degree in a related field.

RIMOWA offers a dynamic work environment that celebrates diversity and inclusion, providing opportunities for professional growth and development within the LVMH Group.

RIMOWA prides itself on fostering an inclusive and diverse culture, integral to its DNA. The brand values the range of experiences, perspectives, and skills of its diverse team as a cornerstone of its long-term success. Employees are encouraged to bring their unique talents to the table, contributing to a vibrant and innovative workplace.