Rimowa Store Manager

Antwerp Belgium

Monday, January 20, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With a legacy spanning over 125 years, RIMOWA has been at the forefront of crafting iconic luggage and accessories that seamlessly blend luxury with functionality. The brand is renowned for its commitment to excellence in workmanship, durability, and quality, fostering long-term relationships with both customers and employees. RIMOWA's dedication to diversity and inclusion is a testament to its belief in the power of varied experiences and perspectives as a cornerstone of success.

1. Manage, coach, supervise, and motivate the team on the sales floor.
2. Recruit, train, and develop team members, fostering a culture of excellence in retail activities.
3. Maximize sales performance through product knowledge education and coaching in selling and clientele skills.
4. Assist Client Advisors in achieving individual goals by monitoring the selling process and providing feedback.
5. Enable in-store technicians and operations teams to deliver impeccable aftersales service and smooth operations.
6. Analyze weekly and monthly performance, create action plans, and communicate reports to the General Manager.
7. Support and uphold RIMOWA values and competencies, striving to exceed expectations.
8. Lead by example in demonstrating RIMOWA's sales and service model, ensuring outstanding client experiences.
9. Ensure store tidiness, compliance with health and safety regulations, and proper execution of visual merchandising.

1. Minimum 5 years of sales and management experience, preferably in a luxury retail environment.
2. Proven track record in building strong teams and managing a store with successful results.
3. Higher Education Degree or University degree in a related field.

1. Strong leadership qualities with effective communication skills across all organizational levels.
2. Experience in training and coaching team members.
3. Ability to interact with clients in a sophisticated manner.
4. Excellent interpersonal skills, both verbal and written communication.
5. Proficiency with digital tools and POS systems.
6. Excellent problem-solving skills and decision-making under pressure.
7. Strong organizational skills with multitasking ability.
8. Proactive and innovative approach to improving store processes and customer experiences.
9. Fluency in Dutch and English; additional languages such as French are advantageous.

A minimum of 5 years in sales and management, ideally within the luxury retail sector, with a proven ability to build and lead successful teams.

Higher Education Degree or University degree in a related field.

RIMOWA offers a dynamic work environment with opportunities for career growth and development within a globally recognized luxury brand.

RIMOWA prides itself on a culture that celebrates diversity and inclusion, viewing it as a key enabler for business growth. The brand fosters an environment where varied backgrounds, skills, and capabilities are valued, reflecting its broad consumer base and enhancing its global operations.