Rimowa Store Director

Milan • Italy

Monday, January 5, 2026

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to innovation, luxury, and functionality, RIMOWA stands as a paragon of quality and craftsmanship. As part of the LVMH conglomerate, the brand offers a dynamic and international work environment, fostering creativity and excellence in the luxury fashion industry.

1. Implement strategies to enhance the luxury customer experience and achieve business excellence.
2. Build, manage, and develop a high-performing team committed to excellence.
3. Oversee flawless store operations in collaboration with headquarters.
4. Ensure customer service exceeds expectations at every touchpoint.
5. Develop and maintain a loyal customer base using advanced CRM tools.
6. Strengthen relationships with VIP clients and manage PR engagements.
7. Drive sales performance, monitor KPIs, and implement strategic improvements.
8. Identify new market opportunities and collaborate with merchandising for optimal stock levels and visual standards.
9. Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
10. Attract, recruit, and develop top talent in the industry.
11. Manage client care services, optimizing processes for repairs, warranties, and exchanges.
12. Ensure smooth daily operations and effective cost control.
13. Complete necessary paperwork and reporting accurately and on time.

1. Minimum 10 years of experience, preferably in luxury retail.
2. Proven track record in managing a high-traffic store as a Store Manager.
3. University degree in a related field.

1. Excellent interpersonal and communication skills.
2. Strong leadership skills with experience in training and coaching team members.
3. Proficiency with digital tools and POS systems.
4. Excellent problem-solving skills and the ability to make sound decisions under pressure.
5. Strong organizational skills with the ability to multitask effectively.
6. Fluency in English and the local language; additional languages are a plus.

A minimum of 10 years of experience, preferably in luxury retail, with a proven track record in managing a high-traffic store as a Store Manager.

University degree in a related field.

A competitive salary based on experience with an additional profit-sharing scheme.

Includes lunch tickets, staff discounts on RIMOWA products, a RIMOWA Essential Ambassador suitcase after six months, financial and psychological support through the LVMH Heart Fund, and regular product and leadership training.

RIMOWA fosters a culture of luxury, excellence, and innovative thinking within an international and exciting environment. As part of the LVMH Group, the company values creativity, craftsmanship, and a commitment to quality, offering employees opportunities for individual career development and participation in exciting projects.