Rimowa Store Director

Milan • Italy

Thursday, November 27, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of premium travel accessories. With over 120 years of heritage, RIMOWA has consistently delivered products that epitomize the perfect blend of luxury and functionality. As part of the LVMH family, RIMOWA benefits from the conglomerate's global reach and commitment to excellence, offering employees a dynamic and inspiring work environment.

1. Implement strategies to elevate the luxury customer experience and achieve outstanding business results.
2. Build, manage, and develop a high-performing team dedicated to excellence.
3. Oversee flawless store operations, collaborating closely with headquarters.
4. Ensure customer service exceeds expectations at every touchpoint.
5. Develop and maintain a loyal customer base using advanced CRM tools.
6. Strengthen relationships with VIP clients and manage PR engagements.
7. Drive sales performance, monitor KPIs, and implement strategic improvements.
8. Identify new market opportunities and collaborate with merchandising for optimal stock levels and visual standards.
9. Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
10. Attract, recruit, and develop top talent in the industry.
11. Manage client care services, optimizing processes for repairs, warranties, and exchanges.
12. Ensure smooth daily operations and effective cost control.
13. Complete necessary paperwork and reporting accurately and on time.

1. Minimum 10 years of experience, preferably in luxury retail.
2. Proven track record in managing a high-traffic store as a Store Manager.
3. University degree in a related field.

1. Excellent interpersonal and communication skills, both verbal and written.
2. Strong leadership skills with experience in training and coaching team members.
3. Ability to interact with clients in a sophisticated manner.
4. Proficiency with digital tools and POS systems.
5. Excellent problem-solving skills and the ability to make sound decisions under pressure.
6. Strong organizational skills with the ability to multitask effectively.
7. Proactive and innovative approach to improving store processes and customer experiences.
8. Fluency in English and the local language, additional languages are a plus.

A minimum of 10 years of experience, preferably in luxury retail, with a proven track record in managing a high-traffic store as a Store Manager.

University degree in a related field.

Competitive salary based on experience with additional profit-sharing scheme.

Benefits include lunch tickets, staff discounts on RIMOWA products, a RIMOWA Essential Ambassador suitcase after 6 months, financial and psychological support through the LVMH Heart Fund, and regular product and leadership training.

RIMOWA fosters an international and exciting environment within the LVMH Group, valuing luxury, excellence, and innovative thinking. The company offers exciting projects and individual career development opportunities, encouraging employees to continuously expand their know-how in the luxury segment.