Rimowa Retail Supervisor

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to blending luxury with functionality, RIMOWA continues to innovate while honoring its rich heritage and craftsmanship. As part of the LVMH conglomerate, RIMOWA offers a dynamic environment where ambitious professionals can thrive and contribute to the brand's legacy of excellence.

1. Provide support to team members to achieve objectives and act as the primary contact for the team.
2. Train new colleagues and contribute to building a cohesive team.
3. Offer constructive feedback and lead by example.
4. Assist store management with daily planning and KPI reporting and analysis.
5. Create a welcoming store environment and manage customer flow.
6. Engage with clients to understand their needs and provide personalized service.
7. Present products and leverage opportunities for cross-selling and up-selling.
8. Demonstrate brand expertise and maintain operational knowledge of POS systems.
9. Maintain inventory awareness to suggest alternatives to customers.
10. Collect and update CRM data and perform CRM activities using the R-Client App.
11. Address client care and after-sales service issues, including repair evaluations and transactions.
12. Ensure store conditions align with visual merchandising and grooming guidelines.

1. Minimum 3 years of experience in luxury retail.
2. Previous experience with luxury products.
3. Relevant experience as a Client Advisor with additional responsibilities.
4. Proven track record of performance.

1. Strong leadership and team-building skills.
2. Excellent customer service and sales abilities.
3. Proficiency in CRM and POS systems.
4. Ability to manage inventory and store operations.
5. Exceptional communication and interpersonal skills.

Minimum of 3 years in luxury retail, with a proven track record and experience in client advisory roles.

Competitive benefits package including opportunities for career advancement within the LVMH Group.

RIMOWA fosters a culture of innovation and excellence, valuing resilience and dedication. As part of the LVMH family, the brand emphasizes heritage, craftsmanship, and a commitment to creating meaningful journeys for both employees and clients.