Rimowa Retail Supervisor

London • UK

Tuesday, June 17, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With a legacy spanning over 120 years, RIMOWA has been at the forefront of crafting sophisticated mobility solutions for discerning travelers worldwide. The brand is renowned for its seamless blend of luxury and functionality, underscored by a commitment to innovation and a rich heritage of craftsmanship.

1. Provide comprehensive support to team members to achieve their objectives.
2. Act as the primary contact for team-related inquiries.
3. Facilitate the training of new colleagues.
4. Contribute to the development of a cohesive and strong team dynamic.
5. Offer constructive feedback to team members and lead by example.
6. Assist store management with daily planning and KPI reporting and analysis.
7. Create a welcoming environment for clients, including offering beverages and managing customer flow.
8. Engage with clients to understand their needs and provide personalized service.
9. Present and explain products, leveraging opportunities for cross-selling and up-selling.
10. Demonstrate extensive brand expertise and manage point-of-sale operations.
11. Maintain inventory awareness to suggest alternatives to customers.
12. Collect and update CRM data, utilizing the R-Client App for CRM activities.
13. Address client service issues and manage repair transactions, supporting in-store technicians.
14. Ensure the store is organized, clean, and adheres to visual merchandising guidelines.
15. Maintain personal grooming standards in line with company guidelines.

1. Minimum 3 years of experience in luxury retail.
2. Previous experience with luxury products.
3. Proven track record of performance in a client advisory role with additional responsibilities.

1. Strong leadership and team-building capabilities.
2. Excellent customer service and communication skills.
3. Proficiency in point-of-sale operations and CRM systems.
4. Ability to manage inventory and suggest product alternatives.
5. Expertise in luxury brand presentation and sales techniques.

A minimum of 3 years in luxury retail, with a background in client advisory roles and additional responsibilities such as champion roles.

The position offers opportunities for career advancement within the prestigious LVMH Group, along with exposure to a dynamic and innovative work environment.

RIMOWA fosters a culture of excellence and innovation, deeply rooted in its heritage of craftsmanship and luxury. As part of the LVMH Group, the company emphasizes a collaborative and supportive work environment, encouraging employees to embody the brand's values and act as ambassadors of its esteemed legacy.