Rimowa Retail Operations and Performance Manager

Rimowa, a distinguished name in luxury travel accessories, is part of the esteemed LVMH group, renowned for its excellence in the fashion and leather goods sector. As an employer, Rimowa offers a dynamic environment where innovation meets tradition, providing employees with opportunities to thrive in a global luxury market.

1. Develop and maintain operational plans, including KPI analysis and reporting to headquarters, while meeting financial objectives.
2. Monitor and analyze retail performance KPIs such as sales, traffic, conversion rates, units per transaction, average transaction value, and full-time equivalent productivity, providing regular reports to headquarters and local management.
3. Ensure a balance between operational efficiency and sales performance, enhancing store productivity and client experience.
4. Develop budgets and cost controls, obtaining data on internal and external business metrics.
5. Develop and maintain all retail processes, policies, and procedures.
6. Manage inventory, including bi-annual inventory counts and inventory movement in the POS system.
7. Coordinate project development and management with IT, internal control, finance, and e-commerce teams.
8. Develop retail guidelines and operation manuals for stores, including service descriptions, sales ceremony integration, sales scenarios, and system processes.
9. Conduct financial analysis of operational expenses.
10. Plan and implement store staff incentive plans.
11. Train and ensure all employees comply with company, government, and customer policies, procedures, and regulations.
12. Maintain safe, secure, and healthy facility environments.
13. Liaise and coordinate with headquarters on retail operations.

1. 6+ years of experience in retail project management, including at least 2 years of store experience.
2. Experience in leading performance-driven initiatives in collaboration with retail leadership teams.

1. Project management, time management, organizational, and analytical communication skills.
2. Proficiency in retail IT systems, particularly CEGID.
3. Strong customer focus with the ability to adapt communication to various business partners in the retail network.
4. Ability to develop training content and train non-expert users on IT systems.
5. Familiarity with CRM strategies and clienteling best practices in luxury retail.

Minimum of 5 years in relevant roles.

Hybrid working mode, offering flexibility and a balanced work-life environment.

Rimowa fosters a culture of excellence and innovation, encouraging a collaborative approach while valuing autonomy. The workplace is characterized by its commitment to maintaining high standards in luxury retail, ensuring a supportive and dynamic environment for professional growth.