Rimowa Retail Operations and Performance Manager

Rimowa, a distinguished brand under the LVMH conglomerate, epitomizes luxury and innovation in the travel goods sector. As part of LVMH, Rimowa benefits from a rich heritage of craftsmanship and a commitment to excellence, offering employees a dynamic environment where creativity and expertise are highly valued.

1. Develop and maintain operational plans, including KPI analysis and financial objectives reporting to headquarters.
2. Monitor and analyze retail performance KPIs such as sales, traffic, conversion rate, units per transaction, average transaction value, and full-time equivalent productivity.
3. Ensure a balance between operational efficiency and sales performance, enhancing store productivity and client experience.
4. Develop budget and cost controls, obtaining data on internal and external business metrics.
5. Develop and maintain retail processes, policies, and procedures.
6. Manage inventory, including bi-annual inventory counts and movement in the POS system.
7. Coordinate project development and management with IT, internal control, finance, and e-commerce teams.
8. Develop retail guidelines and operation manuals for stores, including service descriptions and sales scenarios.
9. Conduct financial analysis of operational expenses.
10. Plan and implement store staff incentive plans.
11. Train employees to ensure compliance with company, government, and customer policies, procedures, and regulations.
12. Maintain safe, secure, and healthy facility environments.
13. Liaise and coordinate with headquarters on retail operations.

1. 6+ years of experience in retail project management, with at least 2 years of store experience.
2. Experience in leading performance-driven initiatives in collaboration with retail leadership teams.

1. Proficiency in retail IT systems, particularly CEGID.
2. Strong customer focus and adaptable communication skills.
3. Ability to develop training content and train non-expert users on IT systems.
4. Project management, time management, organizational, and analytical communication skills.
5. Familiarity with CRM strategies and clienteling best practices in luxury retail.

Minimum of 5 years in retail project management, with a preference for experience in luxury retail environments.

The position offers a hybrid working mode, combining the flexibility of remote work with the collaborative environment of in-office days.

Rimowa fosters a culture of innovation and excellence, deeply rooted in the luxury sector's traditions. Employees are encouraged to bring creativity and a collaborative spirit to their roles, contributing to the brand's prestigious legacy.