Rimowa Part-time Client Advisor

RIMOWA, a distinguished member of the LVMH Group, stands as a paragon of luxury and innovation within the fashion and leather goods sector. For over 120 years, RIMOWA has been at the forefront of crafting premium mobility solutions for discerning travelers, blending its rich German heritage with a commitment to modernity and functionality. As part of the LVMH conglomerate, RIMOWA benefits from the expansive resources and diverse opportunities that come with being part of a global leader in luxury goods.

1. Provide exceptional client service and support, particularly during store closing hours and weekends.
2. Strengthen customer relationships through first-class consultations and personalized service.
3. Achieve individual CRM goals and excel in product and repair training to enhance customer interactions.
4. Serve as a professional point of contact for all after-sales topics, ensuring continued customer satisfaction.
5. Manage first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Italian and English; additional language skills are advantageous.

1. Strong customer service orientation and passion for luxury consulting.
2. Excellent communication and interpersonal skills.
3. Ability to manage multiple tasks and prioritize effectively.

Minimum of 3 years in a similar role, preferably within the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

RIMOWA prides itself on fostering an inclusive and diverse culture, recognizing that a variety of backgrounds and skills are essential to its success. The company encourages personal and professional growth, offering a dynamic and international work environment where employees can thrive and contribute to the brand's legacy.