Rimowa Mandarin-Speaking Sales Associate

RIMOWA, a distinguished German brand under the prestigious LVMH umbrella, is renowned for crafting iconic luggage and accessories that epitomize luxury and functionality. With a legacy spanning over 125 years, RIMOWA is committed to excellence in manufacturing, sustainability, and quality, fostering long-term relationships with both clients and employees. The brand's dedication to diversity and inclusion is integral to its culture, valuing the varied experiences and perspectives of its diverse team as a cornerstone of its enduring success.

1. Provide exceptional customer service while adhering to operational procedures.
2. Embody the brand's values daily and ensure a unique client experience.
3. Achieve sales targets and contribute to the flagship store's revenue growth using omnichannel services.
4. Understand and anticipate customer needs, providing guidance as necessary.
5. Maintain product expertise and market knowledge in luxury luggage and leather goods.
6. Build customer loyalty and expand the CRM database.
7. Ensure proper merchandising and store maintenance.
8. Prepare for and participate in inventory counts.
9. Assist in after-sales service management in collaboration with the Client Care Center.

1. Bachelor's degree or equivalent in a relevant field.
2. Strong interest in RIMOWA and the travel or leather goods sector.
3. Fluency in English, French, and Mandarin; additional languages are advantageous.

1. Dynamic and welcoming personality with excellent interpersonal skills in an international setting.
2. Proficiency with digital tools and openness to new working methods.
3. Attention to detail and commitment to excellence.

A minimum of three years of significant experience in a high-end or luxury environment is required.

Bachelor's degree or equivalent.

RIMOWA offers a dynamic and inclusive work environment that values individual initiative and entrepreneurial spirit, fostering career growth and development.

RIMOWA's culture is deeply rooted in celebrating diversity and inclusivity, recognizing these as key drivers of the company's growth. The brand thrives on the varied backgrounds, skills, and abilities of its team, reflecting its broad consumer base and commitment to innovation and excellence.