Rimowa Deputy Store Director

Cologne • Germany

Tuesday, March 11, 2025

RIMOWA, a prestigious German Maison within the LVMH Group, has been at the forefront of redefining travel since 1898. Renowned for crafting exceptional mobility tools, RIMOWA seamlessly blends luxury with functionality, underscoring its century-old heritage and commitment to innovation. As part of the illustrious LVMH family, RIMOWA offers a dynamic environment where ambition and vision are nurtured.

1. Lead and manage the flagship store team alongside the Store Director, assuming leadership in their absence.
2. Ensure efficient store operations, including task delegation, cashiering, personnel management, and inventory oversight.
3. Build, manage, and develop a thriving store team.
4. Drive strategic growth by analyzing product and consumer trends, supporting sales performance, monitoring KPIs, and implementing revenue-maximizing strategies.
5. Deliver an outstanding client experience, ensuring clients embark on their personal RIMOWA journey.
6. Manage VIP client relationships, fostering brand loyalty and a strong private appointment culture.
7. Align with the Store Director's strategic vision to manage Client Care Service, adapting global strategies for high-quality customer care post-purchase.
8. Collaborate with cross-functional teams to enhance customer satisfaction and loyalty.
9. Be a diplomatic team player, eager to learn about RIMOWA's products, brand, and history.

1. Minimum 5 years of experience in people management.
2. Experience in the luxury sector.

1. Passionate about storytelling, lifestyle, luxury, and travel.
2. Strong leadership skills with experience in training and coaching team members.
3. Excellent interpersonal skills, adept at dealing with team members and clientele.
4. Enthusiastic about retail and delivering memorable client experiences.
5. Keen eye for visual details and achieving team objectives.
6. Proactive in building long-term client relationships.
7. Proficient with digital tools and POS systems.
8. Fluent in German and English; additional languages are a plus.

Minimum 5 years of experience in people management, preferably within the luxury sector.

Competitive salary based on experience.

30 days annual leave, JobTicket subsidy, Urban Sports membership, lunch tickets, Job-bike-leasing, company pension plan, staff discounts on RIMOWA and LVMH products, company iPhone, RIMOWA suitcase after probation, and regular product training.

RIMOWA, as part of the LVMH Group, fosters an environment where ambition and innovation are celebrated. The company values resilience and longevity, offering diverse development opportunities and a collaborative spirit that encourages personal and professional growth.